LIBRARIANS’ KNOWLEDGE AND USE OF CHAT GPT IN THE DELIVERY OF INNOVATIVE LIBRARY SERVICES IN OGUN STATE

Abstract

This study investigated librarians’ knowledge and use of Chat GPT in the delivery of innovative library services in Ogun State, Nigeria. It study explores how librarians in Ogun State, Nigeria, understand and use Chat GPT in delivering innovative library services. Guided by four research questions, the study employed a survey method, with a self-developed questionnaire distributed to librarians working in the region. Data were analyzed using inferential statistics. The findings show that most librarians learned about Chat GPT through online courses and self-sponsored training. While they are generally aware of Chat GPT’s capabilities and functions for library services delivery, many are unsure how to apply it to enhance library services, leading to limited use of the tool for innovation in their work. The study highlights several challenges hindering the adoption of Chat GPT, such as difficulties in creating effective prompts, interpreting content, integrating Chat GPT into services, and training users. Further barriers include concerns about the accuracy and reliability of Chat GPT, ethical and privacy issues, high setup costs, and infrastructural challenges like poor internet connectivity, electricity, and access to necessary software and hardware. Technical difficulties and resource limitations also pose significant obstacles. To address these issues, the study recommends formal training for librarians to better equip them in using Chat GPT for more innovative and efficient library services.